Privacy Policy

Welcome to Medway Horizons (“we,” “our,” “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.medwayhorizons.com or use our services related to medical tourism, healthcare coordination, and patient support.

By using our website or submitting your information, you agree to the practices described in this policy.

We collect information from you in the following ways:

When you submit an inquiry, treatment request, or contact form, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp)
• Country of residence
• Gender and age (optional)
• Medical history, reports, or condition details (if voluntarily provided)

When you browse our website, we automatically collect:

• Browser type and version
• Device information (mobile/desktop)
• IP address and location data
• Pages visited and time spent on our site

Our website uses cookies to improve functionality, analyze site traffic, and personalize your experience. You can choose to disable cookies through your browser settings.

We use your data only for legitimate business purposes related to medical tourism
facilitation and patient assistance. Specifically, we may use your information to:

1. Respond to your medical or travel inquiries.
2. Connect you with hospitals, doctors, or specialists best suited for your treatment needs.
3. Prepare treatment estimates, appointment schedules, and travel coordination.
4. Communicate updates about your case or service requests.
5. Provide aftercare or post-treatment follow-up support.
6. Improve our services and website performance.
7. Comply with legal, regulatory, or safety obligations. We do not sell, rent, or trade your personal information to any third party.

We may share your information only under these circumstances:

• With partner hospitals and healthcare providers: To arrange consultations, treatment plans, or second opinions.
• With travel and logistics partners: Only when necessary for visa assistance, accommodation, or airport transfers (with your consent).
• With legal authorities: If required by law, regulation, or court order Every hospital and partner we work with is required to follow strict confidentiality and data protection standards.

We maintain appropriate physical, electronic, and managerial safeguards to protect your data from unauthorized access, misuse, or disclosure.

All medical information shared with us is handled securely and shared only with authorized healthcare professionals.

If you wish to have your medical reports or personal data permanently deleted, please contact us at privacy@medwayhorizons.com.

As an international medical tourism company, we may transfer your information between countries (for example, to hospitals in India or your home country).

We ensure all data transfers comply with applicable data protection laws, and your data is handled securely regardless of location.

Depending on your country of residence, you may have the right to:

• Access a copy of your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent to data processing.
• Request data portability (where applicable).
• Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at privacy@medwayhorizons.com.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You may request deletion of your data at any time, and we will comply within reasonable time limits unless retention is legally required.

Our website may contain links to third-party websites (such as hospitals or travel partners).
We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be posted on our website with the “Last Updated” date.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: privacy@medwayhorizons.com
Phone/WhatsApp: [+91-XXXXXXXXXX]
Website: [www.medwayhorizons.com]
Address: [Insert Office Address, City, India]

At Medway Horizons, we value the trust our patients place in us.
We are committed to ensuring complete transparency, confidentiality, and integrity in
how we handle your information — because your privacy is as important to us as your health.